Terms & Conditions

These Terms of Business shall apply to any order or contract between the Supplier (Oxfordshire Sips Limited) and the Customer (The Purchaser) however arising.

Oxfordshire Sips Limited – Queenford Farm, Unit 4/5, Dorchester on Thames, Wallingford, OX10 7PH


  1. Once the Customer has entered into a contract with the Supplier the Customer will have no right to amend or cancel such contract. Any amendment or cancellation may only be accepted by the Supplier in writing and is at its sole discretion. If a contract is not so amended or cancelled and the goods are delivered in pursuance of such contract and the purchaser refuses to accept or delays in accepting the goods, the Supplier shall be entitled to make a reasonable charge for indirect and consequential loss.
  2. In the event of the contract being amended at any time in accordance with Paragraph 1 the Customer shall be liable for any costs already incurred in manufacturing and administration costs.
  3. In the event of the contract being cancelled at any time in accordance with Paragraph 1 the purchaser shall be liable for the suppliers’ loss of profit and costs which for the purpose of all contracts will be fixed at 35% of the total contract sum immaterial of whether these costs are higher or lower than the 35% figure.
  4. Structural Calculations for a Customer or Clients’ structure are the responsibility of the Customer and the Client.
  5. Architectural drawings are to be supplied by the Customer.
  6. The supplier shall have the right to terminate the contract in writing to the customer on the occurrence of any of the following events: –
    6.1 The customer failing to meet his obligations under the contract in respect of monies due or any other obligation under the contract;
    6.2 The customer’s bankruptcy, insolvency or making any composition or arrangement with his creditors;
    6.3 If the customer is a limited company, the appointment of a receiver or administrative receiver over its assets or the making of an administration order in respect of the purchaser.
  7. Kits: Our kits are bespoke and made to measure to your specifications and are therefore exempt from the right to cancel under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.
  8. Kit Installations: If the Customer chooses for whatever reason to complete the installation of the building – Oxfordshire SIP’s will not be liable for any warranties on the building.
  9. If the customer decides to cancel, cancellation should be notified to Oxfordshire Sips Limited in writing by email. If the order is cancelled later than 7 days from the date of the order, the customer is to be liable for all costs plus 10% incurred by Oxfordshire Sips Limited.
  10. Where the Goods are faulty or do not comply with any of the contract, the Customer must notify the Supplier within 7 days of delivery and return the Goods to the supplier within 7 days of notifying the supplier. Once the supplier has confirmed the Goods are faulty or do not comply with any of the contract the customer shall be entitled to replacement goods or a full refund for the cost of the goods, excluding any design or consultancy costs.


  1. The Supplier will make every effort to meet pre-arranged dates, all dates are to be agreed in writing.     
  2. If the panels are being delivered by the Supplier, the Customer is to ensure that there is suitable access to the site. The Customer will be liable to the Supplier for any loss or damage sustained by the Supplier or its contractors arising from any failure in this requirement.
  3. If we are delivering to a residential address – delivery is kerbside or to a driveway only, unless pre-arranged in writing in advance of 14 days before delivery.  
  4. Please make sure that someone is available to assist the driver with the unloading of panels.
  5. If the Customer is collecting the panels – please ensure that your collection vehicle can accommodate the size and number of SIPs panels that you have ordered.  We can help you load your vehicle if required.
  6. Pre-arranged delivery dates cannot be altered less than 7 days prior to pre-arranged dates unless expressly agreed by the Supplier in writing. The Supplier reserves the right to charge for transport, storage and other consequential costs arising from such alteration.     
  7. The date of delivery specified by the Supplier is an estimate only. Time for delivery shall not be of the essence of the contract and the Supplier shall not be liable for any loss, costs, damages, charges or expenses caused directly or indirectly by any delay in the delivery of the Goods.


  1. The Supplier will replace any goods short or damaged on delivery provided a claim is made in writing within 24 hours of delivery and notified to the Supplier at the time of delivery.
  2. All goods shall be at the customer’s risk from the time of delivery by or on behalf of the Supplier or from the time of collection of the goods from the premises of the Supplier.
  3. Should any of the goods supplied or manufactured by the Supplier prove defective through faulty materials or workmanship within a period of 12 months following the date of delivery the Supplier will, free of charge, replace or, at its option, repair such defective goods subject to the purchaser notifying the Supplier in writing of such defect(s) forthwith upon becoming aware of the defect(s) and allowing the Supplier suitable access to the goods when required to carry out the necessary repairs or replacements. The Supplier’s liability is limited to the replacement or repair of faulty goods only and the Supplier shall not be liable for any indirect or consequential loss.
  4. The Supplier will only be liable for defects if the goods supplied have been used in accordance with specifications provided by the Supplier.
  5. The goods shall remain the property of the Supplier until such time as full payment has been made by the purchaser of all sums due.


  1. The Supplier may vary or modify the specification to substitute materials of a similar quality to those specified if such materials are unavailable for any reason beyond the control of the Supplier.
  2. The Suppliers obligation under the contract is to provide the goods specified within the contract and under no circumstances will the Supplier be liable for any failure or default of any sub-contractor employed by the purchaser which may in any way be connected with the contract.
  3. The Contract shall be governed by the laws of England and Wales.
  4. The signing of the Suppliers order form or confirmation of order via email confirms the purchaser has read the Supplier’s Terms and Conditions (T&C’s) and accepts the terms in full. Only amendments to the T&C’s issued by the Supplier in writing prior to placing of an order will be accepted by the Supplier and all other T&C’s will still apply throughout the contract.
  5. Any goods or services supplied by the Supplier are strictly in accordance with the Company’s Terms and Conditions.
  6. The Supplier reserves the right to substitute for any of the materials or components referred to in this quotation any other materials of a similar type, standard and value, whether due to unavailability, improvement or any other reason.


  1. Payment for panels and kits can be made via debit/credit card or by bank transfer (account details will be made available at the time of order).
  2. No panels will be released until cleared funds have been received by the Supplier.                                                                                                                             
  3. Seven days prior to collection or delivery: balance to be paid in full.
  4. Payment terms for over 100 panels will be agreed in writing prior to the manufacture and fabrication of panels.
  5. All prices quoted are subject to VAT at 20%
  6. Kits – 50% deposit with the remaining 50% due when the drawings are confirmed and signed off by the Customer.
  7. Installation of kits – 50% payment to be made on the first day of installation, with the   remaining 50% upon completion.  Funds to be received by 5:00pm on the day the invoice is due.
  8. Late payment – if a payment is late without prior agreement in writing, statutory interest will be charged daily – this is 8% plus the Bank of England base rate for business and business transactions.
  9.  Any discounts offered and included within the price will be forfeited if the payments are not received by the Customer on the due date of the invoice.


  1. The Company will endeavour to deliver all goods at the times specified. The Company will accept no additional costs for any late deliveries beyond our control that cause any consequential delays or cost.
  2. All items once delivered to site by the Supplier or any other supplier becomes the full responsibility of the client. You must therefore ensure that you have a secure area on site and the relevant and appropriate insurances in place.
  3. All goods remain the property of the Supplier until paid in full. 
  4. Planning Permissions – any planning permissions are the responsibility of the Customer to obtain.


  1. Any disputes arising from this contract shall be subject to the jurisdiction of the courts of England and Wales.


To enable the Supplier to perform its obligations the Customer shall:

  1. Provide the Supplier with any information reasonably required by the Supplier.
  2. Obtain all necessary permissions, licences and consents which may be required before the commencement of the services, the cost of which shall be the sole responsibility of the Customer.
  3. Comply with such other requirements as may be set out in the proposal or otherwise agreed between the parties.


  1. In the event that the Supplier is prevented or delayed in or from carrying out its obligations under the contract as a result of any cause beyond its control such as but not limited to: acts of God; governmental intervention or restriction, import or export regulations; war; riots; strikes or trade disputes (including by and with the Supplier’s own employees), power failure; inadequate performance of, failure of or incorrect processing by computer systems; fire; flood; default of suppliers or sub-contractors, or breakdown of plant, machinery or vehicles then the Supplier shall be relieved of its obligations and liabilities under the contract for as long as such fulfilment is prevented.